Refund policy

At Stefany Bags Shoes and More, we pride ourselves on delivering exceptional vintage luxury items that meet the highest standards of authenticity and quality. Our refund and return policy is designed to ensure your complete satisfaction with every purchase.

Unopened Vintage Luxury Items:

If you find the need to return an unopened and unworn vintage luxury item with its original tags attached and packaging within 15 days of delivery, we're here to assist you. We want your shopping experience to be perfect. Here's how our policy works:

  • Enjoy shopping with confidence, knowing that qualifying returns come with a ZERO% restocking fee. Shop your favorites with peace of mind!
  • If you decide to return an item, please note that the cost of return shipping is the buyer's responsibility. We've streamlined the process for your convenience: a flat return shipping fee of $8.99 will be applied, and you can easily print your return label directly from your order page. This ensures a hassle-free return experience, allowing you to shop with confidence and ease.
  • For a smooth return process at Stefany Bags Shoes and More, we offer a convenient self-serve return system. No need to reach out directly - simply log in to your account, navigate to your order page, and submit your return request with ease. Once submitted, we will promptly review your request and, upon approval, you'll receive detailed shipping instructions and any necessary return labels via email. Our streamlined process ensures your shopping experience is hassle-free, right from the start to the return.

Once we receive your returned item, we review item condition. Each item is meticulously documented with photographs and videos during packaging and shipping. We compare the returned item to our original packaging video to ensure its integrity. Upon verification, we will process a refund in the original payment method, deducting applicable shipping charges. If your order utilized free promotional shipping, the actual shipping costs will be subtracted.

Final Sale Items:

Please take note that items marked as final sale are non-returnable and non-exchangeable. We kindly urge our valued customers to review their orders carefully before confirming, as final sale items are binding and cannot be returned or exchanged.

Authenticity Guarantee:

Our commitment to authenticity is unwavering. In the rare event that you have concerns about the authenticity of an item, we take these steps:

  • If you suspect an item is not authentic, we may request that you send it for inspection by an independent authenticator from our approved list. Initially, the cost of this authentication service is borne by the buyer.
  • Should the item be confirmed as authentic, it remains with the buyer. If the authentication was done in person, the buyer covers associated expenses.
  • If, however, the item does not match the original listing's authenticity description, we will cover the cost of the authentication service and all expenses associated with returning the item to us, including the initial shipping charges.

Our authenticity guarantee is our promise to you. If at any time an item appears to be not authentic, we will promptly facilitate its return without hesitation. We want your shopping experience with Stefany Bags Shoes and More to be one of trust, satisfaction, and luxury.

Authentication Services We Use:

  • Real Authentication
  • Open Luxury
  • Authenticate First

These authentication partnerships reflect our unwavering commitment to delivering genuine luxury items to our valued customers.