Refund policy

At Stefany Bags Shoes and More, we pride ourselves on delivering exceptional vintage luxury items that meet the highest standards of authenticity and quality. Our refund and return policy is designed to ensure your complete satisfaction with every purchase.

New or Unopened Vintage Luxury Items:

We want your shopping experience to be perfect. Here's how our policy works:

New, Unopened Items: You have 30 days from the date of delivery to return any new, unopened item that is still in its original packaging with all tags attached. This gives you ample time to decide if the product is right for you without any rush.

Vintage or Used Items: Given the unique nature of these items, we allow returns within 15 days of delivery. We ask that the item be returned in the same condition as when you received it, with any tags still attached and any original packaging included.

For both return types, please ensure that the items are in their original state to qualify for a refund. If you have any questions or need assistance with a return, our customer service team is always ready to help.

  • Enjoy shopping with confidence, knowing that qualifying returns come with a ZERO% restocking fee. Shop your favorites with peace of mind!
  • If you decide to return an item, please note that the cost of return shipping is the buyer's responsibility. We've streamlined the process for your convenience: a flat return shipping fee of $8.99 will be applied, and you can easily print your return label directly from your order page. This ensures a hassle-free return experience, allowing you to shop with confidence and ease.
  • For a smooth return process at Stefany Bags Shoes and More, we offer a convenient self-serve return system. No need to reach out directly - simply log in to your account, navigate to your order page, and submit your return request with ease. Once submitted, we will promptly review your request and, upon approval, you'll receive detailed shipping instructions and any necessary return labels via email. Our streamlined process ensures your shopping experience is hassle-free, right from the start to the return.

Once we receive your returned item, we review item condition. Each item is meticulously documented with photographs and videos during packaging and shipping. We compare the returned item to our original packaging video to ensure its integrity. Upon verification, we will process a refund in the original payment method, deducting applicable shipping charges. If your order utilized free promotional shipping, the actual shipping costs will be subtracted.

Final Sale Items:

Please take note that items marked as final sale are non-returnable and non-exchangeable. We kindly urge our valued customers to review their orders carefully before confirming, as final sale items are binding and cannot be returned or exchanged.

Authenticity Guarantee:

Our commitment to authenticity is unwavering. In the rare event that you have concerns about the authenticity of an item, we take these steps:

  • If you suspect an item is not authentic, we may request that you send it for inspection by an independent authenticator from our approved list. Initially, the cost of this authentication service is borne by the buyer.
  • Should the item be confirmed as authentic, it remains with the buyer. If the authentication was done in person, the buyer covers associated expenses.
  • If, however, the item does not match the original listing's authenticity description, we will cover the cost of the authentication service and all expenses associated with returning the item to us, including the initial shipping charges.

Our authenticity guarantee is our promise to you. If at any time an item appears to be not authentic, we will promptly facilitate its return without hesitation. We want your shopping experience with Stefany Bags Shoes and More to be one of trust, satisfaction, and luxury.

Authentication Services We Use:

  • Real Authentication
  • Open Luxury
  • Authenticate First

These authentication partnerships reflect our unwavering commitment to delivering genuine luxury items to our valued customers.